Our office policies are changing rapidly as we all adapt to new information about the COVID-19 Pandemic and how to best care for and protect our patients, providers and staff.
The policies outlined below were last updated on: Friday, March 27, 2020
- Well visits: As of today, we will be able to see most patients in-perso or virtually for well visits. Feel free to call and talk with our staff about scheduling. See below for a breakdown of our policy.
- Face-to-face Visit: 0-6 months, 12, 15 & 24 months with some exceptions based on clinical need.
- Telehealth/Virtual Visit: 9 & 18 months, 2.5 years and older.
- Our experience with telehealth has been extremely positive so far and although we look forward to seeing all of our lovely patients in our office very soon, we think this is the best option for now. Obviously, there will be things we cannot achieve during a virtual visit (immunizations, lead screenings, vision screenings, etc.). We will keep track of those for each child and invite you back into our office later. We will consider it a little reunion and something to look forward to!
- What you will need to prepare for a virtual visit.
- If possible please weigh and measure the length/height of your child; if under 18 months we would also love a head circumference if you are comfortable doing that.
- Well-lit room with an option for privacy for adolescents/young adults (headphones and a closed door work well)
- Zoom (on a web browser if using your computer, on the app if using your phone -- the web browers don't work on the phone)
- MyChart registration (this can be done by calling the office to set it up if needed)
- Sick visits: Our aim is to manage as many patients as we can via telehealth visits, though there are some situations where seeing an ill child in person is the only way for us to deliver proper care. Our providers will decide over the phone if the visit requires an in-office visit, a virtual visit (with video) or a telephone call. Per Governor Baker's March 10th mandate on telehealth, your insurance will be billed for these visits.
- Telephone advice: We will continue to give advice over the phone as before. Your insurance company may be billed, depending on the level of care (time, complexity) provided.
- Behavioral Health: Our social worker, Jasmine Sahady, LICSW, is seeing patients by virtual visit. Please call if you would like to schedule an appointment with her.
- Weekend care: Weekend coverage remains unchanged, except that we will be managing as much as we can via telehealth and only seeing patients in the office when necessary. We continue to rotate coverage with our wonderful colleagues at Centre Pediatrics
- Office procedures to reduce the transmission of COVID-19:
- We are currently screening all patients for coronavirus (COVID-19) by phone and all patients/families at the time of check-in to minimize transmission of this illness among our patient population.
- We have a dedicated room for newborns only.
- We see well patients in the morning and sick patients in the afternoon.
- Each room is cleaned thoroughly between patients
- Our practice is following the CDC (Centers for Disease Control and Prevention) and MADPH (MA Department of Public Health) protocols and will continue to update our policies in accordance with changing guidelines. We urge you to stay informed about this rapidly evolving situation using the following websites:
- MADPH: https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19
- CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html
For Travel related questions: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
- Boston Children’s Hospital: http://www.childrenshospital.org/conditions-and-treatments/conditions/c/coronavirus